Example of a poorly-composed request:
Hi,
I can't see my profile.
Jake
In this example, the user was very vague about his problem. There could be a lot of reasons why a user can't see his profile. It could be a browser issue, perhaps
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Other helpful info that you can include in your message:
- User details like log-in email, avatar name, avatar profile URL or UserID
-
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- Date and time when the problem was encountered
- For wallet transaction problems, the OrderID, TransactionID or any ReferenceID
- If possible, include the step-by-step process leading to the error/issue encountered
1. Where did the photos, blogs, comments, testimonials in my old Friendster profile go?
As part of the reformat of the site a few months back, we had to remove some of the content of your profile including the photos, albums, blogs
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If you have an account in the old Friendster, you don't have to register again to get in to the new one. You can still use your log-in
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2. Can I still retrieve my photos, messages, comments, blog and other info from the old Friendster?
No. The profile info, photos, messages, comments
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3. Where to edit account settings
You can edit your settings by clicking the
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www.friendster.com/account/settings.
4. How to go/return to profile page
If you're on a page other than the profile page (like Games or Friends) and want to go/return there, just click the Friendster logo on the upper left corner
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5. How to reload my Friendster Wallet
To reload your Friendster Wallet, go to account settings at
www.friendster.com/account/wallet and click "Reload".
- Select payment country
- Select payment channel
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- You'll be informed that you will be taken to another page. Click "Proceed".
- Enter your payment details (varies per payment channel)
- Confirm your payment details