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djinferno · 10-02-2004, 11:20 AM

just looking out for my fellow consumer who might be looking at getting new skates...

Here's a copy and paste of the thread from a different forum:

Quote:

Originally Posted by myself

I got a pair of 703's back in may, they where defective. Graf unsuccesfuly repaired em "real buch job", now the skates are at my LHS.... Graf now claims after repairing em under warranty that the skate replacement is not covered under warranty......

Heres the letter a got from Mike Hill President at Graf:

Dear Mr. Delbeau,

The situation regarding your Graf model 703 skates was brought to my attention on July 30, 2004 by our Warranty Manager, Mr. Todd Buhler and our Executive Vice President, Mr. Steve Feick. I have had a chance to review the complete correspondence and find that, on the basis of this information, there is no valid claim for warranty replacement and as such, none will be provided.

As for your continued threats of legal action in order to pursue this claim, we find such threats to be quite uncalled for and frankly, quite immature; however, should you choose this course of action we would certainly be glad to meet you in court. I am a lawyer and will be present in court if and when such action is brought before a court of law. Further, if you attempt to disparage our products in a manner we believe to be unfair you may be assured that you will be on the other end of the lawsuit. Govern yourself accordingly
Regards,
GRAF Canada Ltd.

Does this sound fair to you? Secondly, what should I do to resolve this issue?

Quote:

Originally Posted by go_leafs_go02

I just edited out the URL and copied and posted your post on that different forum onto here. Nothing has been edited or changed, so don't you worry.

thanks

glg

Treble · 10-03-2004, 04:09 AM

wot fuckheads! why cant they jus fork out a new pair of skates wont cost them anythin!

djinferno · 10-03-2004, 04:40 PM

ok heres a list of my emails with dates... they all had no responses, only phone conversations... Keep in mind that I'm a french guy so the english is not good....

Lets also keep in mind that I was upset while doing these cause i felted ignored

here are pics

First E-Mail To Todd (Warranty guy)

This E-mail is just to confirm what we talked about today, the skate that is defective is the right skate.....

I`ve only skated on em twice, I would like the pair to be replaced please.... this is my birthday present! I feel like i've waited long enough for this problem to be resolved, I also feel like the only way I will be satisfied now is if there replaced.

I've head nothing but good things from graf owners and I would not want to change that opinion based on this problem, I trust that even if you can't see the problem, that with the word of your authorized dealer (DUGUAY SPORT) telling you that they can clearly see the problem (4 employees), that the pair will be replaced....

the right skate looks like this front view below (Try to look at them from the top as if you had them in your feet)

-----------
\

Skate model 703 in a 7.5 Regular please

Thank you,

Second E-Mail To Todd (Warranty guy)

To: tBuhler@grafcanada.com
Subject: Thank you for returning my skates...
Date: Thu, 15 Jul 2004 23:35:19 -0400

Hi Todd, It's me again Sacha

I'd like to thank you for returning me my skates (for this the second time) and actually doing work to it this time. There's only two problems, after playing on them tonight, they still don't feel right, you basically took off the Cobra blade holder and widen the holes to be enable you to align the holder on the skate..... there are two problems with that, you did correct the alignment (that you finally admitted was crooked in the documentation you sent back) but you actually made it impossible for me to replace the holder without going thru the pain of modifying em again witch to me is unacceptable since you now you made the holder more prone to breaking. Also, you forgot that the cause of the blade not being strait was the boot floor it's self being crooked, the skate no feels unbalanced, better but still wrong.

Anyways, you've heard me tell you this before and I feel like you are not trying to resolve this issue but more trying to patch it and hope this goes away,, you've made me go thru your process of going to a local hockey shop that deals with Graf Canada and making them inspect the problem and send you the skates witch is an embarrassment for me since you knew that the skates had been purchased by my brother that lives in an other city and that sent them to me for my birthday, May 2004. You actually sent me the skates back to the shop without even doing nothing to em and telling me on the phone that my foot was the problem when the people from the shop had clearly told you that there
was a problem.....

I will ask you again, for the third time to replace the skates, or at the least the faulty skate, i even offered to pay for the the one skate

to be replaced (even if i don't feel i should) with no result. I feel like i'm being cheated by Graf Canada and that you not returning my E-Mails makes me feel like your ignoring me. I've took enough embarrassment at my local hockey dealer with this issue and waited long

enough for a resolution, I will take any legal action necessary to get what I feel i deserve as a consumer, the right to be satisfied.

I Hope I hear from you sooner then later Mr. Buhler

Thank you,

Third E-Mail Anne Gibson(Vice President)

To: Anne Gibson
Subject: Problem with my skates

Hi, my name is Sacha from Ottawa

If you havent heard of me yet, I'm a Graf customer having a major issue with your warranty department. This problem has been ongoing for the past month and a half, with the new season ariving, I wish to be contacted as soon as possible for a resolution.

In my last phone conversation with Todd Buhler (known to me as the warranty guy), I had asked for the skates to be replaced. He promptly sent a return number only to send back the same skate altered and faulty wich he first clamed had no problem at all. Bellow are two e-mails sent by me that i've received no answer from.

I feel i've whaited long enought for this problem to be sorted out. If i'm ignored any longer, I will not hesitate to take legal action to be compensated.

Thank you for your time, hoping this issue can finally be resoved...

Reverend_HellH0und · 10-05-2004, 12:20 PM

Whats thier e-mail addresses.... If you get enough people e-mailing them outraged they may get tired of you and send you new skates just to shut you up.

Cross Graf off my list of people I would buy from.

inlineplayer7 · 10-06-2004, 06:54 PM

Sorry to say, but just buy a new pair and stop the bitching.......Obviously its a no win battle, deal with it!

JR Boucicaut · 10-06-2004, 10:59 PM

Quote:

Originally Posted by inlineplayer7

Sorry to say, but just buy a new pair and stop the bitching.......Obviously its a no win battle, deal with it!

No..it's not like that...the skates are defective FROM factory. You need to see it two ways - 1- as a customer, Sacha is getting ripped off. 2 - as a retailer, you are left twisting in the wind. Why sell a product that you know won't have your back when it comes to service?

The problem is solved...my boy at Mission Hockey is taking the Graf skates and giving him a pair of Missions. Mission has the best customer service in the industry, bar none.